USE A WORD TO EXPRESS LOVE. USE A WORD TO CREATE PEACE. USE A WORD TO PRAISE. USE A WORD TO ENCOURAGE. USE A WORD TO COMFORT. USE A WORD TO HEAL. NEVER USE A WORD TO HURT.
"Outstanding! hits the nail on the head in every way: Practical content, terrific stories, and an easy read. Miller has provided a road map for organizations to become exceptional--just follow the path laid out. Definitely a must read!
Since the paperback edition was published, John Miller has written a new chapter, bringing what is fast becoming a classic biography completely up-to-date.
John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ!
It is the ideal introductory text for college survey courses in Asian and international studies.Following an introductory discussion of the regional concept, the first two chapters lay the foundations.